Storage Hillingdon Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Hillingdon provides storage and related removal services. By making a booking, using our services, or accessing any storage facility arranged through us, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person or organisation requesting or using our services and entering into a contract with us.

Services means any storage, removal, packing, handling, transportation, loading, unloading, or related services provided by us.

Goods means all items, personal belongings, furniture, equipment, and any property stored, handled, or transported under the contract.

Contract means the agreement between the Customer and Storage Hillingdon for the provision of Services, made when we confirm acceptance of a booking.

Site means any premises, property, or location from or to which Goods are collected, delivered, or stored in connection with the Services.

2. Scope of Services

Storage Hillingdon provides storage services and associated removal, transport, and handling services for domestic and business Customers. The precise scope of Services will be set out in our written quotation or booking confirmation.

Any Services requested that fall outside the original quotation or agreement may be treated as additional Services and may be subject to separate charges and conditions.

3. Booking Process

3.1 Quotations

All quotations are based on the information provided by the Customer, including details of the Goods, access to and from the Site, and any special requirements. Quotations are usually time-limited and may be withdrawn or amended at any time prior to acceptance of a booking.

3.2 Accepting a quotation

A Contract is formed only when we confirm in writing that we accept your booking, whether by issuing a booking confirmation, invoice, or other written communication. Verbal quotations or discussions do not create a binding Contract unless and until confirmed in writing by us.

3.3 Customer information

The Customer is responsible for ensuring that all information supplied to us at the time of enquiry and booking is complete and accurate, including but not limited to contact details, addresses, inventory details, and access conditions. We are not responsible for any delays, additional costs, or complications arising from inaccurate or incomplete information.

3.4 Changes to bookings

Any changes to a booking, including changes to dates, times, addresses, access arrangements, or the volume or type of Goods, must be requested in writing. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges, and additional fees may apply.

4. Payments and Charges

4.1 Prices

Prices are stated in the quotation or booking confirmation and may include charges for storage, transportation, labour, materials, and any additional Services. All charges are exclusive of applicable taxes unless expressly stated otherwise.

4.2 Deposits

We may require a deposit to secure your booking. The amount and due date for any deposit will be specified in your quotation or booking confirmation. Deposits are non-refundable except where we cancel the Services without good cause or as required by law.

4.3 Payment terms

Unless otherwise agreed in writing, all charges for Services are payable in advance or on the dates set out in the booking confirmation or invoice. For ongoing storage Services, charges are typically payable in regular billing periods, such as monthly, in advance.

The Customer must ensure that payments are made on or before the due date using the payment methods we make available. If payment is not received when due, we may refuse to provide or continue the Services, deny access to stored Goods, or exercise a lien over the Goods until payment in full is received.

4.4 Late payment

If any amount is not paid when due, we may charge interest on the overdue amount at a reasonable rate, accruing on a daily basis until payment is received in full. We may also recover any reasonable costs incurred in chasing overdue sums, including administrative costs and charges incurred in instructing debt collection agencies or legal representatives.

4.5 Review of charges

We may review and vary our charges for storage and other Services from time to time. For ongoing storage Services, we will give the Customer reasonable notice of any changes to regular storage charges. Continued use of the Services after the effective date of the change will be treated as acceptance of the revised charges.

5. Cancellations and Amendments

5.1 Customer cancellations

The Customer may cancel a booking by providing written notice. Any refund of charges already paid will depend on the amount of notice given, as set out in this clause or your specific quotation.

If you cancel more than a reasonable minimum notice period prior to the scheduled start of the Services, we may refund any pre-paid charges less any non-refundable deposit or costs already incurred. If you cancel with shorter notice, cancellation charges may apply and we may retain all or part of any pre-paid sums to cover our costs and loss of business.

5.2 Our right to cancel

We may cancel the Contract or any part of the Services at any time if:

the Customer fails to make any payment when due;

the Customer is in material breach of these Terms and Conditions;

providing the Services would, in our reasonable opinion, be unlawful, unsafe, or impossible due to circumstances beyond our control; or

the Customer becomes insolvent, bankrupt, or is otherwise unable to pay debts as they fall due.

If we cancel without fault on your part, we will refund any sums paid in advance for Services not yet provided. We will not be liable for any indirect or consequential losses arising from such cancellation.

5.3 Postponement and rescheduling

Requests to postpone or reschedule Services must be made in writing. We will endeavour to accommodate such requests but cannot guarantee availability on alternative dates. Postponements may be treated similarly to cancellations, and charges may apply depending on the notice given and any costs already incurred.

6. Customer Responsibilities

The Customer agrees to:

provide clear and safe access to and from the Sites for our vehicles and staff;

ensure that all Goods are properly packed, labelled, and ready for collection or storage unless packing Services have been expressly agreed;

notify us in advance of any particularly fragile, valuable, or unusual items and any special handling requirements;

comply with all reasonable instructions and safety guidance issued by our staff;

ensure that all necessary permissions, permits, and consents for access and parking are in place before the Services are due to commence.

The Customer is responsible for the presence of an authorised representative at the Sites during collection, delivery, or other scheduled services. If no authorised representative is present, our decisions regarding which Goods to move, place, or store will be final in order to fulfil the agreed Services, and we will not be liable for any resulting loss arising from a lack of guidance.

7. Excluded Goods

The Customer must not submit for storage or transportation any of the following items, and we reserve the right to refuse or remove such items without liability:

perishable items including food, plants, and living organisms;

hazardous, flammable, explosive, or toxic substances including gas canisters, fuels, chemicals, or asbestos;

illegal goods or substances or items whose possession or handling is prohibited by law;

cash, securities, jewellery, precious metals, or items of exceptional value, unless expressly agreed in writing beforehand;

firearms, weapons, or ammunition.

If any Excluded Goods are stored or transported without our consent, we may remove, dispose of, or otherwise deal with them at the Customer’s risk and expense and report the matter to relevant authorities where appropriate.

8. Waste Regulations and Disposal

8.1 Waste responsibilities

The Customer must not use our Services to dispose of waste, prohibited materials, or fly-tipped items. Any waste generated at the Site during removal or storage activities remains the responsibility of the Customer unless we have explicitly agreed a separate waste removal service and charges.

8.2 Lawful disposal

Any disposal of unwanted Goods or waste by us will be carried out in accordance with applicable waste management regulations. Additional charges will apply for waste disposal, recycling, or clearance services, based on the volume and type of materials.

8.3 Prohibited waste

We will not handle or dispose of hazardous waste, clinical waste, or other regulated materials unless expressly agreed and properly documented. If we discover such materials among the Goods, we may refuse to handle them, quarantine affected items, and seek guidance from appropriate authorities. Any related costs or penalties will be charged to the Customer.

9. Liability and Insurance

9.1 Our duty of care

We will exercise reasonable care and skill in the performance of the Services. However, our liability for loss or damage to Goods or property is subject to the limitations in this section.

9.2 Limitation of liability for Goods

Unless otherwise agreed in writing, our liability for loss of or damage to Goods arising from our negligence or breach of Contract is limited to a reasonable maximum per item or per consignment. Details of any applicable limits will be provided in our quotation or on request.

We are not liable for:

loss or damage arising from inherent defects, deterioration, or fragility of Goods;

loss or damage to items packed by the Customer where no visible external damage is reported at the time of delivery or collection;

indirect or consequential losses, including loss of profit, revenue, or anticipated savings;

loss or damage arising from events beyond our reasonable control, such as extreme weather, natural disasters, war, civil unrest, or acts of public authorities.

9.3 Customer insurance

The Customer is strongly advised to arrange suitable insurance cover for the full value of the Goods for the duration of the Services, including transit and storage. Where we arrange or facilitate insurance, this will be subject to the terms and conditions of the relevant policy and insurer. It is the Customer’s responsibility to read and comply with those terms.

9.4 Liability for property and access

We will not be liable for damage to property at the Sites unless such damage is caused by our proven negligence. The Customer must ensure that floors, walls, doorways, and fixtures are suitably protected if they are concerned about possible scuffs, marks, or other minor damage that may reasonably occur during normal moving activities.

Where access is restricted or unsafe, the Customer must notify us in advance. We are not responsible for damage resulting from providing Services in conditions where access is particularly narrow, obstructed, or otherwise difficult, if the Customer has requested or insisted on proceeding.

10. Access to Stored Goods

Access to stored Goods will be subject to the procedures, opening hours, and security requirements applicable to the storage facility. The Customer should check access arrangements in advance and must comply with all security checks and site rules.

We may refuse access to stored Goods if the Customer is in arrears with payments or in breach of these Terms and Conditions. We may exercise a lien over the Goods and retain possession until all outstanding sums have been paid in full.

11. Termination of Storage

Either party may terminate ongoing storage Services by giving written notice in accordance with the notice period set out in the quotation or booking confirmation. On termination, all outstanding charges become immediately due and payable.

The Customer must arrange for collection or delivery of all stored Goods before the termination date. If Goods are not collected or alternative arrangements agreed, we may, after giving reasonable notice, treat the Goods as abandoned and may sell or dispose of them. Any proceeds of sale may be used to offset outstanding charges and costs, and any balance will be held for the Customer subject to applicable law.

12. Privacy and Data Protection

We will process personal data in accordance with applicable data protection laws. Personal information will be used to administer bookings, provide Services, manage accounts, and, where permitted, to communicate relevant information about our services. We will take reasonable steps to keep personal data secure and will only share it with third parties where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.

13. Complaints

If you are dissatisfied with any aspect of our Services, you should notify us in writing as soon as reasonably practicable, giving full details of the issue. We will investigate and respond within a reasonable period. Notification of loss or damage to Goods should be made as soon as discovered, and within any specific timescales set out in our quotation or insurance terms. Failure to notify within a reasonable time may affect our ability to investigate and process any claim.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including disputes relating to their existence, validity, or termination.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.

No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach. Our rights and remedies under these Terms and Conditions are in addition to any rights or remedies available at law.

We may assign or transfer our rights and obligations under the Contract to another organisation, provided that this does not materially affect the Customer’s rights. The Customer may not assign or transfer the Contract or any rights under it without our prior written consent.

These Terms and Conditions, together with the quotation and any written variations agreed between us, constitute the entire agreement between the parties in relation to the Services and supersede any previous written or oral agreements, understandings, or arrangements.